Call Centre Report

The Call Center Performance Dashboard provides a comprehensive view of key metrics and KPIs that are critical for call center operations. It aids managers and stakeholders in making data-driven decisions to optimize performance, enhance customer satisfaction, and ensure efficient resource allocation.

The dashboard's data originates from Azure PostgreSQL, capturing real-time call center metrics. This data is processed and structured via Azure Data Factory workflows and subsequently stored in Snowflake for optimized analytics and reporting.